Reefside at 201 Lake Street

Excellent location and easy to get to. Very clean. Was exactly like the photos. Would stay there again

This picture is not of our room, this was supposed to have been our room, Our original room was unavailable due to air conditioning issues, and while an alternative was provided, the space had a musty smell, suggesting it hadn't been aired out recently.Communication could have been improved- check in details and Wi-fi access I had to request on the day of checking in, which made the process less seamless.The room lacked basic instructions, such as rubbish disposal and check out details which would have been helpful. While there was a pod machine, instant coffee was not supplied, which may not suit all guests.Overall, the stay had potential, but attention to these small details would improve other guest experience.

Never again. Massive disappointment Positive: N/a Negative: No bath towels!!!! Not ideal after travelling from Sydney to Cairns for work. I contacted the team but never got a reply.

Simply put, the cost per night was on the high side for what we got. Positive: Apartment was only 2 blocks from start of the Promenade and well stocked with essentials. Key cards were easy to access from the lockbox near the gated underground carpark. Negative: Location was on a busy street corner and if you wanted fresh air the windows/doors on this 1st floor unit that face this corner have to be open letting in all the outside traffic noise. The bed was 2 single beds joined together and this caused a lump in the middle that was uncomfortable. The pool and outside area is very run down which was very disappointing. The complex entrance/reception area has a strong incense smell and as this is the only access from the street cannot be avoided.